Privacy Policy

Welcome to Lollibop Cafe (“Lollibop Cafe,” “we,” “us,” or “our”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit lollibopkids.com (the “Website”) or otherwise interact with our services, including through A2P (Application-to-Person) text messaging.

By using our Website or services—or by providing your personal information to us—you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Website or services.

1. Contact Information

Per the details on our Website and the information you have provided, you can reach us at:

Lollibop Contact Information
Email: hello@lollibopkids.com
Phone: (516) 777-9625
Address: 398 Central Ave, Lawrence, NY 11559, USA

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please use the above contact information to get in touch with us.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following categories of personal information directly from you when you visit our Website, place an order, sign up for our SMS notifications, or interact with us in any manner:

• Name (e.g., when placing an order or filling out a form)

• Phone Number (e.g., to send you SMS messages about your order status or marketing promotions)

• Email Address (e.g., for online orders, newsletters, or customer inquiries)

• Mailing/Billing Address (if applicable, for delivery or payment processing)

• Payment Information (if you choose to pay electronically through our Website or a partner service; we do not store full payment details directly on our servers)

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP Address

• Browser Type and Version

• Device Type

• Pages You Visit on Our Site

• Cookies and Similar Technologies to remember your preferences and gather analytics data

3. How We Use Your Information

We use the personal information we collect for a variety of business and commercial purposes, including:

1. Order Fulfillment and Customer Service

   • To process your orders and provide status updates (including via SMS).

   • To respond to your questions, feedback, or other inquiries.

2. A2P Text Messaging

   • To send transactional messages (e.g., order confirmations, status updates, event notifications).

   • To send marketing messages (e.g., special offers, promotions) if you have opted in.

3. Website Improvements

   • To analyze trends and usage to improve our Website’s functionality, design, and user experience.

4. Legal Compliance and Protection

   • To comply with applicable laws, regulations, or legal processes.

   • To protect our rights, privacy, safety, property, or that of our customers and employees.

4. A2P (SMS) Messaging

4.1 Consent to Receive SMS

By providing your phone number to Lollibop Cafe—online or in person—you consent to receive SMS (text) messages from us. These messages may be:

• Transactional: Order confirmations, pickup/delivery notifications, or critical service updates.

• Marketing/Promotional: Coupons, discounts, announcements of new products or specials.

Standard message and data rates may apply according to your mobile plan.

4.2 Opting Out of SMS

You can opt out of receiving marketing or promotional text messages at any time by:

1. Replying to any marketing SMS message with the keyword “STOP” (or any keyword we provide).

2. Emailing us at hello@lollibopkids.com and requesting to be removed from our SMS marketing list.

Even if you opt out of marketing messages, you may still receive transactional messages as permitted by law (e.g., regarding your orders).

5. Disclosure of Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

1. Service Providers

   • We engage with third-party service providers (e.g., payment processors, SMS delivery platforms, analytics providers) to perform functions on our behalf. These providers have access to your personal information only as necessary to perform their services and are contractually bound to protect it.

2. Legal Requirements

   • We may disclose your information if required to do so by law or to comply with legal processes (e.g., subpoenas or court orders).

3. Business Transfers

   • In the event of a merger, acquisition, restructuring, or bankruptcy, your personal information may be transferred to a successor or affiliate entity.

4. Protection of Rights

   • We may disclose personal information when necessary to protect our rights, privacy, safety, or property, or that of our customers, employees, or others, in accordance with applicable laws.

6. Data Retention

We retain your personal information only for as long as is reasonably necessary for the purposes described in this Privacy Policy or as required by law. Once personal information is no longer needed or applicable, we will securely destroy or anonymize it.

7. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, alteration, and disclosure. Although we follow industry best practices, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If you believe that a child under 13 has provided personal information to us, please contact us at hello@lollibopkids.com, and we will promptly delete such information.

9. Third-Party Links

Our Website may include links to third-party websites or services. We do not control the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our Website, and the “Last Updated” date at the top of this Privacy Policy will reflect the date of the latest revisions. Your continued use of our Website or services after any changes are made indicates your acceptance of the updated policy.

11. Your Choices and Rights

Even though we are not located in California or the EU, we respect your privacy rights. Depending on your location and applicable laws, you may have the right to:

• Access and review the personal information we hold about you.

• Request Correction of inaccuracies in your personal information.

• Request Deletion of your personal data, subject to certain exceptions.

• Opt Out of receiving marketing communications, including SMS promotions.

To exercise any of these rights or request more information about your personal data, please email us at hello@lollibopkids.com.

12. Contact Us

Should you have questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to reach out:

Email: hello@lollibopkids.com
Phone: (516) 777-9625
Address: 398 Central Ave, Lawrence, NY 11559, USA

We value your feedback and will do our best to address any questions promptly and thoroughly.

Last Updated: Jan 2025

By continuing to use our Website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of our Website and services.

This Privacy Policy is for informational purposes and does not constitute legal advice. For specific legal compliance or questions, please consult an attorney.